1.1 Domestic Shipping
We deliver to all major cities and towns across India.
1.2 International Shipping
Currently, we do not offer international shipping.
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales or festive seasons, processing times may be slightly longer due to high order volume.
3. Shipping Methods & Delivery Time
1 Standard Delivery
- Estimated delivery: 5–7 business days within India.
2 Express Delivery (if applicable)
- Estimated delivery: 2–4 business days within India.
- Additional charges may apply for express delivery.
Note: Delivery times may vary based on your location, courier service availability, and unforeseen delays.
4. Shipping Charges
- Free standard shipping on orders above ₹[Insert Amount].
- For orders below the free shipping threshold, a flat shipping fee of ₹[Insert Amount] will be charged.
- Express delivery charges will be calculated at checkout.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.
- You can track your order via the courier partner’s website using the tracking number provided.
6. Delays & Exceptions
- Shanvi Collections is not responsible for delays caused by courier partners, customs clearance, weather conditions, or incorrect address details provided by the customer.
- If your order is delayed beyond the expected delivery time, please contact our support team.
7. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and items.
- If your package is lost during transit, we will work with our courier partner to resolve the issue or arrange a replacement/refund.